I’m not the worlds best speller (although I’m not too bad) and I don’t always get my commas right, but I like to think that I take some care over the presentation of information. I’m sure many people don’t notice spelling mistakes but they tend to shout out at me. Even when I am skimming a page I can get that sudden nagging feeling that something in the text isn’t quite right, and I have to read it through properly to find it (perhaps that could be a good way of attracting attention by introducing deliberete errors).
Examples of errors pop up all the time and often they are obviously typos (e.g. a missing letter in a word). Sometimes though a webpage has a few mistakes and I start to think that maybe there hasn’t been enough attention to detail put into the creation of the content.
I recently came across a business website that looked OK initially but then I started finding odd spelling errors, the occasional missing word, and lots of inappropriate Capitalisation of words. Now I know that this doesn’t really matter but it jars with me and in fact the business concerned was a funeral directors. Should a funeral director be able to spell correctly and use grammar properly? Absolutely, it doesn’t matter at all as far as the website goes, I could understand everything written there. What would matter though would be if they produced an order of service for a funeral that wasn’t 100% correct, or worse still made mistakes in some of the official paperwork that goes with the territory (for example moving a body from one country to another is an expensive and bureuacratic process and one mistake on a form could lead to expensive delays not to mention emotional anguish). Of course where they really fail now is that I am highly unlikely to mention them or recommend them to anyone arranging a funeral, and if their name comes up in conversation I am quite likely to mention that I probably wouldn’t use them myself, becuase of their lack of attention to detail.
No doubt I have made some mistakes in this post (but “Capitalisation” and “deliberete” were both deliberate), so I don’t mind being referred to as Mr Pot (calling Mr Kettle black).
What do you think? Am I being too picky or are these things still important in the 21st century?
2 Comments
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I agree with you. I think attention to detail in business is important. With informal conversation, people can be forgiven for slips. In a professional situation, attention to detail can build a trust that you also pay attention to very critical areas of your business. When I see mistakes in a big business, I think they are cheapskates who think eliminating editors is a smart money-saving trick. I think that moves eliminates customers! Have they skimped elsewhere, I’d wonder.